So I applied for a refund on the service charge and thanked them. The next day I got an email from support saying that my warranty would be extended a year. I also posted a review on Amazon specifically mentioning this manufacturing failure and the lack of consistent support it was an honest review for this unit. I asked for them to at least offer a discount on a new unit.
"So keep pushing and even ask to discuss this thread with them." If it's turned down I would ask them why they treat you worse than other customers and refer them to this thread where there are multiple reports of users getting a warranty extension. Keep your fingers crossed and hope that your support representative is in a good mood. There have been plenty of time for Qnap to decide on an official policy and announce that on their web or at least to come here and explain how this is handled. Maybe they offered it for a while and now they don't any more? Nobody outside Qnap know and those on the inside apparently don't want to explain it to you. It's some kind of case by case lottery so some get the extension while others don't. well hopefully I can get it fixedAs far as I know no official warranty extension exist. Anyone out of warranty have a strategy to get them to replace under warranty or get snap to extend the warranty?Īfter reading more posts the warranty has been extended to 3 years? if so I just squeaked in at 2 y 11m thank god. Opened a ticket this AM, listed my trouble shooting steps, but like we all know, its the motherboard. Purchased Octoso it'll be out of warranty. My TVS-672N died last night after I tried a reboot, it powered down but not back up.
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